I was all ready to head out of Billings on Tuesday but it was not to be. We took the rig in Monday morning to Jim and Tracy’s Alignment to get the alignment done. They really do great work.
But – always that stupid but word – they found a broken right rear spring. We really wanted them to fix it for us but in order to have it covered under warranty we have to take it back to Hanser’s. Not happy about that. They are notoriously slow about getting parts ordered and then getting the rig in to have it repaired. The next closest Workhorse Chassis authorized repair place is in Rexburg, ID. So here we sit.
This is the part that is causing all the problems: (I did find out it’s called a leaf spring if that means anything to any of you out there.)
The weather got hot today. Mid 90’s and back up there tomorrow. This is the first really warm weather we’ve had this year. It’s rather like we went from winter to summer and forgot about spring.
It is now Thursday (never did get this posted) and we are still waiting. Jim has called Hanser’s every day and just keeps getting the run around. They told him they had to get the okay from Workhorse. I can understand that. But they never did let us know if they had checked with Workhorse. Jim called again. This time they said they had ordered the spring. Didn’t know when they’d get it. Did they get hold of Workhorse? Well, no. Next call to them, we were told that we had given them the wrong VIN. Sorry, but the VIN is correct on the repair order they have. Still no call from them. Jim calls again – supposedly waiting for Workhorse. But then Jim gets a call saying – oh, we need the mileage. That means they have yet to call Workhorse.
Later on Thursday – Jim has been talking to Workhorse people trying to get permission to let us take the rig to somebody else. We finally did hear back from Hanser’s. The part is in Chicago and it takes three days to get it here. Long week-end – so maybe Tuesday. However, Hanser’s is telling us that the first appointment they have is July 20. Keep your fingers crossed that Workhorse will come through for us tomorrow.
And so it goes. I am not happy.