AJ, AZ High 89 (record) Low 65 (at least the nights cool down)
Some of you may remember that my oven in our new rig has never worked. I’ve been so frustrated with Camping World that I just haven’t even felt like blogging about it.
We thought everything was going well. Jim talked to CW on the phone and they reassured him that they had the correct part and were waiting for the repair guy to set up an appointment with us. Tim called and he was so busy because as he said “all of you come back at the same time.” We figured we should be at the top of his scheduling list since we’ve been working on this since we’ve been dealing with this situation for months. But not true.
We finally narrowed it down to either the 10th or 11th of November. On Thursday the 10th, Tim called and told us that he had contacted CW and they told him they couldn’t find the part. Jim went ballistic. He and I immediately headed down to CW to find out what was going on. Come to find out, the Service Manager had put the part in his drawer and didn’t think to tell anybody else about it.
We brought the part home with us which didn’t make the Service Manager happy because it was a warranty repair. But we were not leaving without the part in our hands. Tim came out the next day. Took one look at the part and the oven and you guessed it. CW ordered the wrong part AGAIN. He was just as disgusted as we were. Tim called Suburban (the manufacturer of the oven) directly and they agreed to send the right part directly to him and bypass CW. Hurray.
On Tuesday, Tim came out and in about ten minutes I had a working oven. We are so done with CW.
I was able to cook my turkey in my oven today and it was delicious. I hope all of you had a wonderful Thanksgiving.
So glad you finally got it working and just in time for your Thanksgiving dinner. Hope you had a wonderful day today. :-)
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Outrageous! Three cheers for Suburban.
ReplyDeleteGlad that the Oven Ordeal is finally behind you and just on time for Thanksgiving.
ReplyDeleteWe buy things at Camping World but I'll do the work myself.
Glad you had a wonderful day.
Be Safe and Enjoy!
It's about time.
Some companies will never understand the meaning or importance of customer service.
ReplyDeleteHappy to hear you were able to use the oven and enjoy your Thanksgiving Dinner.
With all of the negative press I don't know how CW stays in business - apparently there are enough first time customers to keep them going.
ReplyDeleteWe should all seriously think about boycotting Camping World what with you and Jeri's problems with them.
ReplyDeleteMiracle or miracles. So glad you got it fixed in time. Tim will no longer be your new best friend!
ReplyDeleteYay!!! Camping World isn't the company they used to be!! I am so glad you are all fixed up and cooking again!!
ReplyDeleteHappy Thanksgiving to you both!!
Sometimes it's best to just cut out the middle man. I have never liked CW and I'm sure I mentioned that before. So happy this issue has finally been resolved and you had a nice turkey dinner.
ReplyDeleteWe're making another list for CW and running it out there on Monday. There are some needed repairs we can live with and others they need to fix. Why is it so difficult to get them to do it right the first time?
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