We were supposed to leave this morning to go up to Camp Verde. Ha Ha Ha.
So instead of heading out we are frantically trying to find someone to help us get this fixed. We called one place here in Apache Junction and they said it would cost about $500, would take a week to get the jack in, and we’d probably have to leave our home with them.
On to the next place. Talk about hitting the jackpot. Apache Junction RV Service and Supplies. I can’t say enough good things about these guys. Jim called and gave them the parts number on the jack but they weren’t sure what kind we had. So here comes Tom to check it out for us. He figured out which jack we needed and of course, it’s one they didn’t have in stock. He went back to the shop and started making phone calls. Found us the jack in a warehouse in Phoenix.
So now, we’ll head up to Camp Verde in the morning.
Well, you keep his number handy. We may all want to give Tom a call! Sounds like you might have found a winner.
ReplyDeleteI feel your pain! Isn't it great when you find people that actually know what customer service is? Glad you found a winner! :)
ReplyDeletesorry to hear you had a delay!..but it sounds like you found a good company to help with the repair!!!
ReplyDeleteYou're right! That's a great shop! We went there upon recommendation last winter after our basement door came open and was hit and they took awesome care of us!! Glad they took care of you too!
ReplyDeleteIt is always nice to find folks that do business the honest and right way. So glad you got things all fixed up!!
ReplyDeleteAt least you've replaced both jacks so you are good to go. Isn't it wonderful when you find someone who does good work at a good price? I cherish those kinds of folks.
ReplyDeleteWe've bought a bunch of stuff from their store too. Its up on Apache Trail, but it used to be in the old downtown area a couple of years ago. They always had parts that I couldn't seem to find anywhere else........
ReplyDeleteI am so happy to hear that you found some good service. Things happen, our plans get interrupted, things look bleak for a while, and then somehow everything ends up working out, and in your case for a good price with a minimal delay. Yipee!
ReplyDeleteEven when it's not the original plan, I love days like that.
ReplyDeleteBea was always afraid the jacks on our fiver would snapp off. They were looking so skinny under the huge 5th-wheel. But we never had any problems with them. Kinda scary to have them break off just like that. When it comes to RV-service centers we have experienced all kind. The worst are often the big ones as they seem to have grown stagnant in their ways to treat customers. Wishing you further happy trails.
ReplyDeleteBoy never saw a jack leg that snapped the shaft off like that, our old fiver ground up the stone bevel gears, so I bought a kit and replaced both sides, That was a good idea since one will usually fail right after the other, now your starting from new again.Be safe out there. Sam & Donna.
ReplyDeleteWhat great service!
ReplyDeleteOne of the hazzards of full timing huh?
Drat!!! I guess that just goes to prove that no matter where you live home ownership requires lots of unexpected repairs. Doin' the happy dance that you found a service friendly company to make the necessary repairs. Hoping there's smooth travel ahead. Keep posting - I'm enjoying the trip.
ReplyDeleteSure sucks that the jack broke but glad to hear you got such great service and at a much better price and will be back on the road so quickly.
ReplyDeleteKevin and Ruth
www.travelwithkevinandruth.com
Maybe Judy should have you make her calls for service in the future. Not that she's going to need to make anymore for a LONG time. Good job, Sandie.
ReplyDeleteTough about the jacks but always good to find a great RV Service place! Glad you were able to get a quick fix.
ReplyDeleteWe sure love our mobile RV techs here in Benson. One lives right in this park half the year, two others are close by, and if they're all unavailable, there's at least another one within 40 miles. And they all do a great job --- most of the time.
ReplyDeleteGlas you were able to find a good fix and its always great to find repair people who are good.
ReplyDeleteAlways nice to hear about good service. Glad your repairs were taken care of quickly so you can get back on the road.
ReplyDeleteDid you happen to add an entry on RV Service Reviews?
ReplyDeletehere: link
just for those of us who might need the info many, many years from now.
I'll have to keep that dealer 3 for when i am in AZ.
ReplyDeleteOh for heavens sake! If it isn't one thing it is another. So glad you did get a good repair service! So happy you can get on the road. Safe Travels.
ReplyDeleteOh it's always something when you own an RV. Thank goodness for a good service shop. Glad you spread the word about good Customer Service.
ReplyDeleteNice to hear of good reliable guys with a head on their shoulders to get the job done. Yes, like Bob said, list them in the RV service reviews site please. That way others can find them when in a tough spot.
ReplyDelete*~*~*~*~*~*~*~*~*~*~*~*~*~*
Karen and Steve
(Our Blog) RVing: Small House... BIG Backyard
http://kareninthewoods-kareninthewoods.blogspot.com/
Whole lot of money but......There are many more expenses living in a sticks and bricks.
ReplyDeleteDragonfly
http://littlesanitee.blogspot.com
Good news for sure to get you back on the road. We love Apache Jct.
ReplyDeleteBob made a good point about posting something on RV Service Reviews. Seems most people don't bother - or if they do, it's when they receive bad service.
ReplyDeleteI was reading your post just holding my breath that you didn't use East Valley RV Specialists - I had a terrible experience with them.
glad you found good guys to deal with the jacks! I love coming to visit your blog, your dogs' photo always makes me smile!
ReplyDelete