Once again Hanser’s has failed us. We took the rig in at 8:00 a.m. yesterday morning. Workhorse had already told Jim that this job paid 1.1 hours which means it might be a two or three hour job. We finally got a call about 4:30 yesterday afternoon.
Gee, they aren’t going to be able to finish the job today. WHAT!!?? They ran into some “problems”. But nobody could really explain to us what those problems were. So they had to keep our home overnight. And no we could not spend the night in our home. We might be able to get a discount at one of the motels nearby if we explain our problem. So helpful.
We, of course, needed to get some things out of the rig before they closed – such as Jim’s medicines and the girl’s food. 
We ended up spending the night with our son. He has a twin bed, which Jim slept in and I slept on the couch. The girls wandered back and forth all night trying to figure out what was going on.
UPDATE: Friday afternoon. We finally got our motorhome. But not without one more issue. There is a recall campaign on the fuel system for the motorhome. Jim had asked Hanser’s to order the part they needed to fix this problem so they could do it all at the same time. And you guessed correctly. They haven’t ordered the part yet. Supposedly it will be in sometime next week and back we’ll go again. Wish us luck.
Storm cloud pictures:
Wow...is there anyplace else to get your work done? Talk about poor customer service - that about takes the cake. Sorry you have had so much trouble getting things fixed.
ReplyDeleteService is an issue. I'm sorry you had trouble. All's well that ends well? I would try to find another service place.
ReplyDeleteAll I seem to be hearing about is one repair problem after another! And here we are on the verge of actually buying an RV! Scary!
ReplyDeleteWow, that sounds really awful! It really bothers me when companies are so unprofessional.....that is your home for goodness sakes!! I am so sorry you are having these problems with them. Perhaps they will get their act together and get you all fixed up in the next few days.
ReplyDeleteOh, so sorry to hear this. Isn't it a drag to have to be out of your home? Especially unexpectedly?? And the poor, confused girls!
ReplyDeleteI hope you will write this up on RVservicereviews.com so others will know about your experience. I have no connection with them, other than hoping to promote this great resource that some many people don't seem to know about.
Hope your trials are over soon! BTW, those storm photos - YIKES!
Sounds like stormy weather in more ways than one. I hope your motorhome gets all fixed up shortly! Enough of this waiting around!
ReplyDeleteI am sorry you are having so much trouble. In all the blogs I read covering the last two years, I can't believe how many stories like yours there have been. Poor service, lies, misrepresentations, etc., seem to be commonplace. What is worse is that often the RV owner will say something like "Ah well, the part finally came in and the work was finally done, and we're just happy to be back in our home." or words to that effect. I think a big percentage of RV repairs done by unscrupulous shops. It's too bad, because if you are thinking about buying an RV this would make you think twice.
ReplyDeletesure seems like if it's not one thing it's another..hope you get the repairs done soon!!
ReplyDeleteCertainly has been a bit of an ordeal for you... not good when you can't stay in your home, we have not had to face that yet! (Touching wood as he types this...)
ReplyDeleteAlso looks like some serious rain and black clouds... we could us a bit of this up here in Ontario... it has been dry! Hope all goes good on your repairs and you can hit the road again!
Those storm clouds would depict my mood in your situation! I'm sure glad I found a reliable place in Louisiana, and will be returning there in the fall for some regular maintenance items. They are always sure to have my rig in condition to stay in overnight (with full hookups!).
ReplyDeleteWhat an outfit. Why does it have to be such an ordeal just to get simple fixes done. Hang in there and get the work done and maybe don't go back again!!
ReplyDeleteSo sorry about the poor service you're getting. I swear - getting repairs is the worst part of being on the road.
ReplyDeleteOh how frustrated you must be! Hopefully things will soon be finalized and you can get out of there! We had to do the motel thing last year - not fun, makes you appreciate your "home" even more.
ReplyDeleteI'm with Laurie. Don't just "make the best of it." Post the worst review you can on RVServiceReviews.com so, hopefully, no one else will be just casually told, "No, you can't go home tonight," with not even an apology!
ReplyDeleteI doubt I would let them do my recall. I would go somewhere else for it. These people are NOT to be trusted!
Oh My Goodness you two. We are so sorry that this has been such a mess. What ever happened to GOOD CUSTOMER SERVICE? Thank goodness you have your son close by but I am sure a twin bed would wear thin after a few nights. Boy, we hope they get that park in FAST!
ReplyDeleteNeat pictures of the storm. But I am sure you didn't like being in it!
Sandie, You guys are having as much bad luck as I've been having !!! grrrr
ReplyDeleteHow frustrating all this must be for you. You have our sympathy. Hope all will go well. Wow, that was a lot of water under the bridge during that storm.
ReplyDeleteKevin and Ruth
www.travelwithkevinandruth.com